Terms and Conditions

Introduction

Effective Date: 10/08/2025

Welcome to buddsherbalmedicine.com (“we”, “us”, or “our”). These Terms of Service govern your access to and use of our website and the products available through it. Please read these Terms carefully before using our website or placing any orders.

Budd’s Herbal Medicine is the trading name for our online store, while Budd’s Herbal Apothecary refers to our physical retail shop. Both operate under the same legal business entity and are subject to these Terms of Service. Whether you shop online or in person, you are dealing with the same company.

Please note that consultations related to herbal medicine are offered through a separate business entity. However, these consultations are governed by the same Terms of Service as our online and in-store products.

By using our site or booking consultations, you agree to be legally bound by these Terms.

1. About Us

Budd’s Herbal Medicine is a UK-based provider of natural, plant-based wellness solutions. We specialise in offering a curated range of herbal products, traditional remedies, and educational resources designed to support holistic health and well-being.

Our mission is to promote the safe and informed use of herbs in everyday life, blending traditional herbal knowledge with modern wellness practices.

We produce some of our products in-house and also carefully source from trusted third-party suppliers, herbalists, and manufacturers who share our commitment to quality, sustainability, and ethical practices. Every product we stock is reviewed to ensure it meets our internal standards for safety, effectiveness, and integrity.

Whether you’re just beginning your herbal journey or looking to deepen it, Budd’s Herbal Medicine is here to support your path to natural well-being.

2. Website Usage

You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else’s use and enjoyment of the site. You must not misuse the site by introducing viruses, attempting to gain unauthorised access, or otherwise harming its functionality or security.

To place an order or make a purchase through our website, you must be at least 18 years of age and legally capable of entering into a binding contract.

If you are under the age of 18, you may only use this website or place an order with the knowledge and explicit consent of a parent or legal guardian. By using our services, you confirm that you either:

  • Are 18 years or older, or
  • Are using the website with the permission and supervision of a parent or legal guardian who agrees to be bound by these Terms on your behalf.

We reserve the right to cancel any orders or restrict access if we believe these conditions are not met.

3. Health Disclaimer

The content provided on this website, including but not limited to text, images, product descriptions, and any linked resources, is intended for informational and educational purposes only. It is not intended to be a substitute for professional medical advice, diagnosis, or treatment.

While we are passionate about herbal medicine and natural wellness, we are not licensed medical professionals. Our products and content are not designed to diagnose, treat, cure, or prevent any disease, and should not be relied upon as medical advice.

You should always:

  • Consult with your GP, pharmacist, or qualified healthcare provider before using any herbal products, especially if you are pregnant, breastfeeding, taking medication, undergoing treatment, or have any existing health conditions.
  • Be aware that herbal remedies can interact with prescription medications or may not be suitable for certain individuals.
  • Use products as directed, and never exceed the recommended dosage.

Although some of the herbs and ingredients featured on this website have a long history of traditional use, their effectiveness and safety may not have been evaluated by regulatory authorities such as the UK Medicines and Healthcare products Regulatory Agency (MHRA) or the Food Standards Agency (FSA).

All customers are responsible for conducting their own research and consulting qualified professionals where needed. Use of our products and services is at your own risk.

If you experience any adverse reaction to any product purchased from us, discontinue use immediately and consult a medical professional.

4. Payments

We prioritise the security and privacy of your payment information. All payments made through our website, in person at our shop, or over the phone are processed using Tyl by NatWest, a reputable and trusted UK-based payment processor.

When you complete a purchase with us, your payment details are handled through Tyl’s secure payment gateway. This ensures that your sensitive card information is encrypted and protected throughout the transaction process. We do not store any of your payment card details on our servers, reducing the risk of unauthorised access or data breaches.

To further enhance security and reduce fraud, 3D Secure authentication is integrated into Tyl’s payment processing system. This additional verification step helps confirm the identity of the cardholder and lowers the risk of fraudulent transactions and chargebacks.

Payments must be authorised successfully for an order to be processed. If your payment is declined or unsuccessful for any reason, the order will not be completed, and you will be notified accordingly.

5. Consultation Services

We offer herbal health consultations provided independently by Wendy Budd, separate from Budd’s Herbal Medicine product sales.

Consultations can be conveniently booked online through our website using the AmeliaWP booking system, which helps manage appointments efficiently. By default, consultations are conducted in person at Budd’s Herbal Apothecary, located in Portsmouth, Southsea, PO5 2SN. However, if you prefer, remote consultations via video call or telephone are also available upon request. Please indicate your preferred consultation format when booking.

For initial consultations, which typically last one hour, a deposit of £45 is required at the time of booking, though you also have the option to pay the full £90 upfront if you wish. Follow-up sessions generally last 45 minutes and cost £45, with the choice to pay the full amount at booking but no obligation to do so. After booking and payment are processed, you will receive a confirmation email containing all the details of your appointment.

If you choose to book your consultation over the phone, we may take payment for the deposit over the phone at the time of booking, if required.

Wendy is a Registered Medical Herbalist (RMH), accredited by the National Institute of Medical Herbalists (NIMH), a recognised professional body in the UK. This qualification reflects her formal training, adherence to professional standards, and dedication to safe and ethical practice. While Wendy’s expertise as a licensed herbalist ensures professional and knowledgeable consultations, please note that these sessions are intended for informational and educational purposes only. They are not a substitute for professional medical diagnosis, advice, or treatment.

If you need to cancel or reschedule your appointment, please contact us at least 24 hours in advance of your scheduled consultation. Cancellations made with at least 24 hours’ notice will be eligible for a full refund of any deposit or payment made, or can be rescheduled without penalty. Cancellations made with less than 24 hours’ notice may not be eligible for a refund.

By booking a consultation, you acknowledge and accept that the herbal advice provided does not replace medical care and that you remain responsible for consulting your healthcare provider regarding any health concerns.

Please note that individuals under 16 years of age must be accompanied by a legal parent/guardian at consultations.

6. Products

At Budd’s Herbal Medicine, we offer a wide range of natural and herbal products carefully selected to support your overall health and well-being. Our collection includes skincare products such as creams, body butters, and cosmetics like lip balms and makeup, all designed to nourish and care for your skin naturally.

In addition to topical products, we provide a variety of herbal teas and herbal supplements to help promote internal balance and vitality. Our range also includes dietary capsules made from natural ingredients to complement your nutritional needs.

Many of our products are made in-house, allowing us to maintain strict control over quality and ingredient integrity. Others come from trusted suppliers and manufacturers who share our values of ethical sourcing, sustainability, and high-quality standards. Every product is carefully reviewed to ensure it meets our criteria for safety, effectiveness, and consistency.

Please note that availability of products may vary between our online store and physical retail location.

All products sold by Budd’s Herbal Medicine are intended for personal use only. It is important to follow all usage instructions provided. Our products are not intended to diagnose, treat, cure, or prevent any medical condition. We recommend consulting a qualified healthcare professional before beginning any new herbal or nutritional regimen, particularly if you are pregnant, breastfeeding, taking medication, or have existing health issues.

7. Intellectual Property

All content on buddsherbalmedicine.com, including text, images, graphics, product descriptions, and website design, is owned by Budd’s Herbal Medicine or used with permission from our suppliers and is protected under UK and international intellectual property laws.

Product images provided by our suppliers are used with their permission and remain the property of their respective owners. You may view and use the website content solely for personal, non-commercial purposes. Any other use such as copying, distributing, or modifying content without prior written consent from Budd’s Herbal Medicine is prohibited.

The name “Budd’s Herbal Medicine”, logos, and branding elements are the intellectual property of Budd’s Herbal Medicine and may not be used without our express permission.

If you believe your intellectual property rights have been infringed by any content on our site, please refer to the Contact Information section of these Terms of Service to get in touch with us.

8. Limitation of Liability

Budd’s Herbal Medicine, including its owners, employees, agents, and suppliers, shall not be liable for any loss, damage, injury, or expense arising out of or in connection with your use or inability to use our website, products, or consultation services. This includes any direct, indirect, incidental, consequential, or punitive damages, whether foreseeable or not, including but not limited to loss of profits, goodwill, data, or other intangible losses.

We do not guarantee any specific results or outcomes from the use of our products or services. You acknowledge and agree that all products and consultations are used at your own risk, and it is your responsibility to ensure that they are suitable for your individual circumstances.

By using our website, purchasing our products, or booking consultations, you accept that Budd’s Herbal Medicine cannot be held responsible for any adverse effects, reactions, or outcomes that may occur.

This limitation of liability applies to the fullest extent permitted by law and survives termination of these Terms.

Nothing in these Terms shall exclude or limit our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited by law.

9. Governing Law and Jurisdiction

These Terms of Service are governed by and shall be construed in accordance with the laws of England and Wales.

By using our website, products, or services, you agree that the legal system of England and Wales will apply to the interpretation and enforcement of these Terms.

Any matters relating to these Terms will be subject to the jurisdiction of the courts of England and Wales.

10. Complaints, Disputes, and Resolution

At Budd’s Herbal Medicine, we aim to provide the best possible experience with our products and services. If you have any complaints, concerns, or disputes related to your use of our website, products, or consultations, we encourage you to contact us directly as soon as possible.

Our goal is to address any issues promptly and fairly. When reaching out, please include your name, contact details, and any relevant order or booking references to help us understand and resolve your concern efficiently.

We believe that most matters can be resolved through open communication, and we are committed to working with you to find a satisfactory solution.

If, after contacting us, you remain dissatisfied, you may consider other available options to resolve the matter, including any legal rights or remedies that may apply.

11. User-Generated Content

Our website may allow users to submit content such as reviews, comments, testimonials, or other feedback (“User-Generated Content”).

By submitting any User-Generated Content, you grant Budd’s Herbal Medicine a non-exclusive, royalty-free, worldwide, perpetual licence to use, reproduce, modify, adapt, publish, translate, distribute, and display such content in any media.

You agree that you are solely responsible for the content you submit, and you confirm that it does not violate any third-party rights, is not defamatory, offensive, or unlawful.

We reserve the right to remove or edit any User-Generated Content at our discretion, without notice.

Please note that we do not endorse, verify, or guarantee the accuracy, completeness, or usefulness of any User-Generated Content submitted by users. Any opinions or statements expressed in such content belong solely to the individual users and do not reflect the views or policies of Budd’s Herbal Medicine.

Users rely on User-Generated Content at their own discretion and risk. We disclaim all liability arising from or related to such content.

Our website may contain links to third-party websites or resources for informational purposes only.

These links are provided as a convenience and do not imply any endorsement, sponsorship, or responsibility for the content, products, or services offered by those third parties.

We are not liable for any loss or damage arising from your use of any linked sites.

13. Severability

If any provision of these Terms of Service is found to be invalid, unlawful, or unenforceable by a court or relevant authority, that provision will be deemed severed from these Terms to the extent of such invalidity or unenforceability. The remaining provisions will continue in full force and effect and will be interpreted as closely as possible to reflect the original intent of the severed provision.

This means that even if one part of these Terms cannot be enforced, the rest of the Terms remain valid and binding.

14. Changes to Terms

We may update or modify these Terms of Service from time to time to reflect changes in our practices, legal requirements, or for other operational reasons.

When we make changes, we will post the updated Terms on this website with a revised “Last Updated” date at the top. It is your responsibility to review the Terms periodically to stay informed of any updates.

By continuing to use our website, services, or purchase products after such changes are posted, you agree to be bound by the revised Terms.

If you do not agree to the updated Terms, you should discontinue use of the website and services immediately.

15. Communications

By using our website and services, you agree to receive communications from us through various channels, including electronic messages such as emails, SMS texts, and phone calls, as well as postal mail.

These communications may include, but are not limited to, order confirmations, consultation reminders, newsletters, promotional offers, important account updates, and other relevant information related to your purchases or bookings.

You may opt out of receiving marketing and promotional communications at any time by:

  • Clicking the “unsubscribe” link at the bottom of any marketing email you receive from us;
  • Replying to marketing SMS messages with “STOP”;
  • Contacting us directly at hello@buddsherbalmedicine.com and requesting removal from our marketing list.

Please note that opting out of marketing messages will not affect our ability to send you essential service-related communications, such as order confirmations, appointment notifications, or account-related updates.

For detailed information on how we collect, use, and protect your data, please refer to our Privacy Policy.

16. Accounts

When you make a purchase or book a consultation through our website, an account may be automatically created for you to manage your orders and bookings.

You agree to provide accurate, complete, and up-to-date information during this process and to keep your account details current.

You are responsible for maintaining the confidentiality of your account login credentials and for all activities that occur under your account.

If you suspect any unauthorized use of your account or any security breach, you must notify us immediately.

For more detailed information about how we collect, use, and protect your personal data related to your account, please refer to our Privacy Policy.

17. No Waiver

Failure or delay by us in enforcing any provision of these Terms shall not be construed as a waiver of our right to enforce it at any time. Any waiver must be explicitly made in writing and shall apply only to the specific instance addressed, without affecting our rights in any other respect.

18. Contact Details

If you have any questions, concerns, or requests regarding these Terms of Service, your orders, consultations, or any other aspect of our services, please contact us through the following means:

Email (General): hello@buddsherbalmedicine.com
Email (Shop): shop@buddsherbalmedicine.com
Email (Consultations): consultations@buddsherbalmedicine.com

Phone: 023 9307 8564

Address: Budd’s Herbal Apothecary, Portsmouth, Southsea, PO5 2SN, United Kingdom