Shipping, Returns, and Refunds

Introduction

Effective Date: 31/07/2025

At Budd’s Herbal Medicine, we are committed to providing a smooth, transparent, and fair shopping experience for all our customers. This Shipping, Returns & Refunds Policy outlines the terms and conditions that apply to deliveries, cancellations, returns, and refunds for products purchased through our website.

We aim to ensure that you receive your orders promptly and in excellent condition, and we strive to resolve any issues that may arise with care and integrity.

By placing an order with us, you agree to the terms outlined in this policy. If you have any questions or need assistance, please don’t hesitate to contact us using the details provided in the Contact section.

1. Product Ordering

When you place an order with Budd’s Herbal Medicine, you agree to provide accurate, complete, and current information necessary to process your order. All orders are subject to acceptance and availability.

By submitting an order, you confirm that you are legally capable of entering into a binding contract and meet the minimum age requirement of 18 years or have parental or guardian consent.

After you place your order, you will receive an order confirmation email summarising the details of your purchase. Please review this carefully and contact us promptly if you notice any errors or discrepancies.

We reserve the right to cancel or refuse any order at our discretion, including orders that appear to be fraudulent, contain incorrect information, or violate our policies.

2. Shipping

We process orders from Tuesdays to Saturdays. We always try our best to ship out orders the same day but cannot guarantee 100% as the Post Office may close early or parcels may be dispatched at varying times. The Post Office generally closes at 3 pm on weekdays and 12:30 pm on Saturdays, but dispatch times can vary.

All orders are sent via Royal Mail First Class delivery. Shipping is charged at a flat rate of £5.50 for online orders under £50. Orders of £50 or more qualify for free shipping.

International shipping may be possible but is very unlikely; please contact us before placing an international order.

Once your order has been dispatched, the parcel is under the care and responsibility of the postal service. While we use Royal Mail First Class for all shipments and strive to send orders promptly, we cannot be held responsible for any delays, losses, damage, or other issues that occur during transit. This includes, but is not limited to, delays caused by postal service holidays, courier disruptions, incorrect or incomplete delivery information provided by the customer, or any other unforeseen circumstances beyond our control.

Please ensure your delivery details are accurate and complete to minimise the risk of delivery issues.

3. Returns and Refunds

We want you to be happy with your purchase. If you receive faulty or damaged goods, or items not as described, please contact us as soon as possible so we can assist you.

Right to Cancel and Return
Under UK law, you have the right to cancel your order within 14 calendar days from the day you receive your goods. To do so, please notify us in writing via email or post within this period.

Returned products must be unused, unopened, and in their original condition and packaging. You are responsible for returning the goods to us within 14 days of cancellation, unless the items are faulty or incorrectly supplied.

For hygiene and safety reasons, certain products such as opened herbal or personal care items, as well as bespoke or custom-made products, may not be eligible for return unless they are faulty or incorrectly supplied.

Return Shipping Costs
Return shipping costs are usually the responsibility of the customer unless the item is faulty, damaged, or incorrectly supplied by us.

Refunds
Once we receive and inspect your returned item, we will process any eligible refunds within 14 days. Refunds will be issued using the original payment method unless otherwise agreed.

If you wish to cancel an order before it has been dispatched, please contact us immediately.

Please note we reserve the right to reject returns or refunds for items not meeting the above conditions.

4. Cancellations and Amendments

You may request to cancel or amend your order before it has been dispatched. To do so, please contact us as soon as possible via email or phone.

We will do our best to accommodate your request; however, once an order has been processed for shipping, cancellations or changes may no longer be possible.

If your cancellation request is accepted before dispatch, you will receive a full refund for the cancelled items.

Please note that orders for bespoke or personalised products cannot be cancelled or amended once confirmed due to their custom nature.

5. Contact Details

If you have any questions, concerns, or requests regarding these Shipping, Returns, and Refund Terms, your orders, consultations, or any other aspect of our services, please contact us through the following means:

Email (General): hello@buddsherbalmedicine.com
Email (Shop): shop@buddsherbalmedicine.com
Email (Consultations): consultations@buddsherbalmedicine.com

Phone: 023 9307 8564

Address: Budd’s Herbal Apothecary, Portsmouth, Southsea, PO5 2SN, United Kingdom